Can't get either 18.0.3 patch to work on Windows 7

classic Classic list List threaded Threaded
10 messages Options
Reply | Threaded
Open this post in threaded view
|

Can't get either 18.0.3 patch to work on Windows 7

Paulette Johnson
  All --

I am new to Windows 7, but am the administrator, and have a licensed
copy of SPSS on my new laptop, but when I "run as administrator" (right
click) the patch (18.0.2 and now 18.0.3), I get the following --
"could not find any previously installed compliant products on the
machine for installing this product".  And the patch is not applied.

I have downloaded the patches several times, made sure that SPSS 18 is
not running when I try to apply the patch, I have re-installed SPSS 18
in case something went wrong the first time.  SPSS 18.0  is working just
fine -- just can't apply the patch!

I just installed the 18.0.3 patch on my desktop computer (same serial
number -- university license) under Windows XP and it worked fine, so
I'm guessing it may be a Windows 7 problem, but I checked the archives
and couldn't find anyone else with this problem.

Help!  Any suggestions?

Paulette Johnson, PhD
Statistical Consulting
Florida International University
Miami, Florida

--
Paulette Johnson, PhD
Statistical Consulting, DM 409D
Florida International University
Miami, FL 33199
305 348 2261
www.fiu.edu/~statcon

=====================
To manage your subscription to SPSSX-L, send a message to
[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
SIGNOFF SPSSX-L
For a list of commands to manage subscriptions, send the command
INFO REFCARD
Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

Bruce Weaver
Administrator
Paulette Johnson wrote
  All --

I am new to Windows 7, but am the administrator, and have a licensed
copy of SPSS on my new laptop, but when I "run as administrator" (right
click) the patch (18.0.2 and now 18.0.3), I get the following --
"could not find any previously installed compliant products on the
machine for installing this product".  And the patch is not applied.

I have downloaded the patches several times, made sure that SPSS 18 is
not running when I try to apply the patch, I have re-installed SPSS 18
in case something went wrong the first time.  SPSS 18.0  is working just
fine -- just can't apply the patch!

I just installed the 18.0.3 patch on my desktop computer (same serial
number -- university license) under Windows XP and it worked fine, so
I'm guessing it may be a Windows 7 problem, but I checked the archives
and couldn't find anyone else with this problem.

Help!  Any suggestions?

Paulette Johnson, PhD
Statistical Consulting
Florida International University
Miami, Florida
No suggestions, but I do have a question for someone at SPSS.  Why is "Help - Check for updates" not alerting me to the existence of patch 18.0.3.  I just clicked on Help - Check for updates, and got the following message:

   You are currently on release 18.0.2 of IBM SPSS Statistics
   You are on the latest patch for your current release.

But of course, when I actually log in to the Tech Support site, and go to the patches page, I do find patch 18.0.3, with this description:

Statistics 18.0.3

This patch is comprehensive and includes 18.0.1 and 18.0.2. It will upgrade your existing Statistics 18.0.0, 18.0.1, or 18.0.2 installation to Statistics 18.0.3. This is a regular maintenance release and contains fixes for many customer reported defects.
Note: This patch also applies to the various Student versions of the product.

Thanks.
--
Bruce Weaver
bweaver@lakeheadu.ca
http://sites.google.com/a/lakeheadu.ca/bweaver/

"When all else fails, RTFM."

NOTE: My Hotmail account is not monitored regularly.
To send me an e-mail, please use the address shown above.
Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

Bruce Weaver
Administrator
Bruce Weaver wrote
Paulette Johnson wrote
  All --

I am new to Windows 7, but am the administrator, and have a licensed
copy of SPSS on my new laptop, but when I "run as administrator" (right
click) the patch (18.0.2 and now 18.0.3), I get the following --
"could not find any previously installed compliant products on the
machine for installing this product".  And the patch is not applied.

I have downloaded the patches several times, made sure that SPSS 18 is
not running when I try to apply the patch, I have re-installed SPSS 18
in case something went wrong the first time.  SPSS 18.0  is working just
fine -- just can't apply the patch!

I just installed the 18.0.3 patch on my desktop computer (same serial
number -- university license) under Windows XP and it worked fine, so
I'm guessing it may be a Windows 7 problem, but I checked the archives
and couldn't find anyone else with this problem.

Help!  Any suggestions?

Paulette Johnson, PhD
Statistical Consulting
Florida International University
Miami, Florida
No suggestions, but I do have a question for someone at SPSS.  Why is "Help - Check for updates" not alerting me to the existence of patch 18.0.3.  I just clicked on Help - Check for updates, and got the following message:

   You are currently on release 18.0.2 of IBM SPSS Statistics
   You are on the latest patch for your current release.

But of course, when I actually log in to the Tech Support site, and go to the patches page, I do find patch 18.0.3, with this description:

Statistics 18.0.3

This patch is comprehensive and includes 18.0.1 and 18.0.2. It will upgrade your existing Statistics 18.0.0, 18.0.1, or 18.0.2 installation to Statistics 18.0.3. This is a regular maintenance release and contains fixes for many customer reported defects.
Note: This patch also applies to the various Student versions of the product.

Thanks.
p.s. - Does anyone else find it ironic that version 18 is still being patched after 19 has been released?  :-O

--
Bruce Weaver
bweaver@lakeheadu.ca
http://sites.google.com/a/lakeheadu.ca/bweaver/

"When all else fails, RTFM."

NOTE: My Hotmail account is not monitored regularly.
To send me an e-mail, please use the address shown above.
Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

Melissa Ives
In reply to this post by Paulette Johnson
Be sure you downloaded the correct version (32 bit/64 bit) and followed the specific instructions for Windows 7 machines.
I got a similar message when I tried the wrong version.

Melissa

-----Original Message-----
From: SPSSX(r) Discussion [mailto:[hidden email]] On Behalf Of Paulette Johnson
Sent: Wednesday, October 06, 2010 3:51 PM
To: [hidden email]
Subject: [SPSSX-L] Can't get either 18.0.3 patch to work on Windows 7

  All --

I am new to Windows 7, but am the administrator, and have a licensed copy of SPSS on my new laptop, but when I "run as administrator" (right
click) the patch (18.0.2 and now 18.0.3), I get the following -- "could not find any previously installed compliant products on the machine for installing this product".  And the patch is not applied.

I have downloaded the patches several times, made sure that SPSS 18 is not running when I try to apply the patch, I have re-installed SPSS 18 in case something went wrong the first time.  SPSS 18.0  is working just fine -- just can't apply the patch!

I just installed the 18.0.3 patch on my desktop computer (same serial number -- university license) under Windows XP and it worked fine, so I'm guessing it may be a Windows 7 problem, but I checked the archives and couldn't find anyone else with this problem.

Help!  Any suggestions?

Paulette Johnson, PhD
Statistical Consulting
Florida International University
Miami, Florida

--
Paulette Johnson, PhD
Statistical Consulting, DM 409D
Florida International University
Miami, FL 33199
305 348 2261
www.fiu.edu/~statcon

=====================
To manage your subscription to SPSSX-L, send a message to [hidden email] (not to SPSSX-L), with no body text except the command. To leave the list, send the command SIGNOFF SPSSX-L For a list of commands to manage subscriptions, send the command INFO REFCARD

PRIVILEGED AND CONFIDENTIAL INFORMATION
This transmittal and any attachments may contain PRIVILEGED AND
CONFIDENTIAL information and is intended only for the use of the
addressee. If you are not the designated recipient, or an employee
or agent authorized to deliver such transmittals to the designated
recipient, you are hereby notified that any dissemination,
copying or publication of this transmittal is strictly prohibited. If
you have received this transmittal in error, please notify us
immediately by replying to the sender and delete this copy from your
system. You may also call us at (309) 827-6026 for assistance.

=====================
To manage your subscription to SPSSX-L, send a message to
[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
SIGNOFF SPSSX-L
For a list of commands to manage subscriptions, send the command
INFO REFCARD
Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

Bruce Weaver
Administrator
In reply to this post by Bruce Weaver
Bruce Weaver wrote
Paulette Johnson wrote
  All --

I am new to Windows 7, but am the administrator, and have a licensed
copy of SPSS on my new laptop, but when I "run as administrator" (right
click) the patch (18.0.2 and now 18.0.3), I get the following --
"could not find any previously installed compliant products on the
machine for installing this product".  And the patch is not applied.

I have downloaded the patches several times, made sure that SPSS 18 is
not running when I try to apply the patch, I have re-installed SPSS 18
in case something went wrong the first time.  SPSS 18.0  is working just
fine -- just can't apply the patch!

I just installed the 18.0.3 patch on my desktop computer (same serial
number -- university license) under Windows XP and it worked fine, so
I'm guessing it may be a Windows 7 problem, but I checked the archives
and couldn't find anyone else with this problem.

Help!  Any suggestions?

Paulette Johnson, PhD
Statistical Consulting
Florida International University
Miami, Florida
No suggestions, but I do have a question for someone at SPSS.  Why is "Help - Check for updates" not alerting me to the existence of patch 18.0.3.  I just clicked on Help - Check for updates, and got the following message:

   You are currently on release 18.0.2 of IBM SPSS Statistics
   You are on the latest patch for your current release.

But of course, when I actually log in to the Tech Support site, and go to the patches page, I do find patch 18.0.3, with this description:

Statistics 18.0.3

This patch is comprehensive and includes 18.0.1 and 18.0.2. It will upgrade your existing Statistics 18.0.0, 18.0.1, or 18.0.2 installation to Statistics 18.0.3. This is a regular maintenance release and contains fixes for many customer reported defects.
Note: This patch also applies to the various Student versions of the product.

Thanks.
I have now downloaded and applied patch 18.0.3.  And now when I click on Help - Check for Updates, I get this:

--- start of message ---
Sorry, we are unable to verify the version of IBM SPSS Statistics that you are using.

The latest release of IBM SPSS Statistics available for purchase is 18. For more information on the new features available in the upgrade go to http://www.spss.com/software/statistics/whats-new/.
--- end of message ---

If I click on Help - About, on the other hand, it tells me I'm running release 18.0.3.

--
Bruce Weaver
bweaver@lakeheadu.ca
http://sites.google.com/a/lakeheadu.ca/bweaver/

"When all else fails, RTFM."

NOTE: My Hotmail account is not monitored regularly.
To send me an e-mail, please use the address shown above.
Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

J. R. Carroll
[Two long messages for Bruce and Paulette]


Paulette,

My experience has been that when 'installers' and 'updaters' fail to work it can sometimes be linked back to a faulty 'registry value' (not always).  I do not recommend that you attempt to fix your own registry values, as the process is very delicate and can cause great harm to your PC if done incorrectly.  Instead, if you have an IT team (which I am hoping you do!) ask them to uninstall all SPSS products and remove SPSS registry information.  Even though you may uninstall SPSS there may be some 'residual' registry keys/values left on your computer that are confusing the patch/installer.

With that recommendation said:  I invite others who have had issues uninstalling SPSS and experience working with registry keys (and manually removing them) as each program is integrated differently and I would hate to have her remove SPSS from the registry and some ancillary program stop working that uses those keys - does anyone advise against having her IT do this?  Maybe someone from IBM/SPSS can weigh-in?)

HTH,

\\


Bruce,

My guess is that often these 'auto check software version' features communicate with a server that has the necessary information to confirm 'updatedness' (I'm a student, I can make up words!).  While the SPSS programming team may have pushed a new patch out, for whatever reason, they have failed to correct/update the information on the 'update server'.  Thus, the download is available, but the information on the update server is incorrect (they are not necessarily auto-linked - aka someone has to 'update it'! Irony?).

(not sure if you assumed this already, or even wanted an answer from a non IBM-SPSS employee but I figured I would throw my assumptions in).

p.s. - Does anyone else find it ironic that version 18 is still being
patched after 19 has been released?  :-O

I agree that if you have the resources and the need, updating to 19 makes patching 18 seem moot.  Correct me if I am wrong, but I think 17, and maybe even 16, might still be 'supported' by IBM/SPSS.  I think it would be very frustrating as a customer who is using an older version that they sold me a 'bugged' version, and even though they offer phone/email support, are doing nothing to fix the problem (i.e. not providing patches to the very expensive software I purchased).  I, for one, am very glad they are updating previous versions of SPSS and not touting their new flag-ship as the end-all of all bugs/problems (and forcing me, or my University, to buy it!). 

A great example of software packages doing this would be Windows XP and Vista: I believe they are still pushing out weekly updates for XP/Vista, despite Windows 7 being the new '~shiny~' of OS's (granted an OS is a bit more 'critical/high priority' than say SPSS, but that can be argued as being relative). 

**I just confirmed with our IT team at our University that we have NOT updated to 18.0.3 (for whatever reason) but they are seeing the same messages regarding the update being current with 18.0.2 as you described.  Could it be that 18.0.3 is still in 'testing' (odd to say especially since this is a patch...) but could this be a 'pre official release'?  I am not even sure if SPSS does this.  Just a thought.


J. R. Carroll
Grad. Student in Pre-Doc Psychology at CSUS
Research Assistant for Just About Everyone.
Email:  [hidden email]   -or-   [hidden email]
Phone:  (916) 628-4204


On Thu, Oct 7, 2010 at 11:15 AM, Bruce Weaver <[hidden email]> wrote:
Bruce Weaver wrote:
>
>
> Paulette Johnson wrote:
>>
>>   All --
>>
>> I am new to Windows 7, but am the administrator, and have a licensed
>> copy of SPSS on my new laptop, but when I "run as administrator" (right
>> click) the patch (18.0.2 and now 18.0.3), I get the following --
>> "could not find any previously installed compliant products on the
>> machine for installing this product".  And the patch is not applied.
>>
>> I have downloaded the patches several times, made sure that SPSS 18 is
>> not running when I try to apply the patch, I have re-installed SPSS 18
>> in case something went wrong the first time.  SPSS 18.0  is working just
>> fine -- just can't apply the patch!
>>
>> I just installed the 18.0.3 patch on my desktop computer (same serial
>> number -- university license) under Windows XP and it worked fine, so
>> I'm guessing it may be a Windows 7 problem, but I checked the archives
>> and couldn't find anyone else with this problem.
>>
>> Help!  Any suggestions?
>>
>> Paulette Johnson, PhD
>> Statistical Consulting
>> Florida International University
>> Miami, Florida
>>
>>
>
> No suggestions, but I do have a question for someone at SPSS.  Why is
> "Help - Check for updates" not alerting me to the existence of patch
> 18.0.3.  I just clicked on Help - Check for updates, and got the following
> message:
>
>    You are currently on release 18.0.2 of IBM SPSS Statistics
>    You are on the latest patch for your current release.
>
> But of course, when I actually log in to the Tech Support site, and go to
> the patches page, I do find patch 18.0.3, with this description:
>
> Statistics 18.0.3
>
> This patch is comprehensive and includes 18.0.1 and 18.0.2. It will
> upgrade your existing Statistics 18.0.0, 18.0.1, or 18.0.2 installation to
> Statistics 18.0.3. This is a regular maintenance release and contains
> fixes for many customer reported defects.
> Note: This patch also applies to the various Student versions of the
> product.
>
> Thanks.
>
>

I have now downloaded and applied patch 18.0.3.  And now when I click on
Help - Check for Updates, I get this:

--- start of message ---
Sorry, we are unable to verify the version of IBM SPSS Statistics that you
are using.

The latest release of IBM SPSS Statistics available for purchase is 18. For
more information on the new features available in the upgrade go to
http://www.spss.com/software/statistics/whats-new/.
--- end of message ---

If I click on Help - About, on the other hand, it tells me I'm running
release 18.0.3.



-----
--
Bruce Weaver
[hidden email]
http://sites.google.com/a/lakeheadu.ca/bweaver/

"When all else fails, RTFM."

NOTE: My Hotmail account is not monitored regularly.
To send me an e-mail, please use the address shown above.

--
View this message in context: http://spssx-discussion.1045642.n5.nabble.com/Can-t-get-either-18-0-3-patch-to-work-on-Windows-7-tp3202094p3203461.html
Sent from the SPSSX Discussion mailing list archive at Nabble.com.

=====================
To manage your subscription to SPSSX-L, send a message to
[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
SIGNOFF SPSSX-L
For a list of commands to manage subscriptions, send the command
INFO REFCARD

Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

Bruce Weaver
Administrator
Justin Carroll wrote
--- snip ---

p.s. - Does anyone else find it ironic that version 18 is still being
> patched after 19 has been released?  :-O
>

I agree that if you have the resources and the need, updating to 19 makes
patching 18 seem moot.  Correct me if I am wrong, but I think 17, and maybe
even 16, might still be 'supported' by IBM/SPSS.  I think it would be very
frustrating as a customer who is using an older version that they sold me a
'bugged' version, and even though they offer phone/email support, are doing
nothing to fix the problem (i.e. not providing patches to the very expensive
software I purchased).  I, for one, am very glad they are updating previous
versions of SPSS and not touting their new flag-ship as the end-all of all
bugs/problems (and forcing me, or my University, to buy it!).

--- snip ---
What I was finding ironic is that nowadays, version n+1 is released before all the problems in version n are sorted out.  It seems to me that in days of yore, when new versions were not appearing annually, we'd have a more than negligible period of time in which to work with a fairly stable version that was relatively free of problems--I'm thinking back to versions 9, 11 and 11.5, for example.  But don't mind me...I'm just having a curmudgeonly whinge.  ;-)

--
Bruce Weaver
bweaver@lakeheadu.ca
http://sites.google.com/a/lakeheadu.ca/bweaver/

"When all else fails, RTFM."

NOTE: My Hotmail account is not monitored regularly.
To send me an e-mail, please use the address shown above.
Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

Gary Oliver-3
In reply to this post by J. R. Carroll
Colleagues
 
This message is for the folks at IBM who look after SPSS
 
Norton/Symantec has a tool called the Norton Removal Tool which when run will completely remove a failed installation or a damaged Norton product (app and registry entries). It fixed a long standing Norton 360 problem with legacy live update apps etc that I had for almost 3 years. It seems to me that an equivalent would be helpful for those of us with SPSS problems. Please consider
 
Warm regards/gary


From: SPSSX(r) Discussion [mailto:[hidden email]] On Behalf Of Justin Carroll
Sent: Friday, October 08, 2010 8:14 AM
To: [hidden email]
Subject: Re: Can't get either 18.0.3 patch to work on Windows 7

[Two long messages for Bruce and Paulette]


Paulette,

My experience has been that when 'installers' and 'updaters' fail to work it can sometimes be linked back to a faulty 'registry value' (not always).  I do not recommend that you attempt to fix your own registry values, as the process is very delicate and can cause great harm to your PC if done incorrectly.  Instead, if you have an IT team (which I am hoping you do!) ask them to uninstall all SPSS products and remove SPSS registry information.  Even though you may uninstall SPSS there may be some 'residual' registry keys/values left on your computer that are confusing the patch/installer.

With that recommendation said:  I invite others who have had issues uninstalling SPSS and experience working with registry keys (and manually removing them) as each program is integrated differently and I would hate to have her remove SPSS from the registry and some ancillary program stop working that uses those keys - does anyone advise against having her IT do this?  Maybe someone from IBM/SPSS can weigh-in?)

HTH,

\\


Bruce,

My guess is that often these 'auto check software version' features communicate with a server that has the necessary information to confirm 'updatedness' (I'm a student, I can make up words!).  While the SPSS programming team may have pushed a new patch out, for whatever reason, they have failed to correct/update the information on the 'update server'.  Thus, the download is available, but the information on the update server is incorrect (they are not necessarily auto-linked - aka someone has to 'update it'! Irony?).

(not sure if you assumed this already, or even wanted an answer from a non IBM-SPSS employee but I figured I would throw my assumptions in).

p.s. - Does anyone else find it ironic that version 18 is still being
patched after 19 has been released?  :-O

I agree that if you have the resources and the need, updating to 19 makes patching 18 seem moot.  Correct me if I am wrong, but I think 17, and maybe even 16, might still be 'supported' by IBM/SPSS.  I think it would be very frustrating as a customer who is using an older version that they sold me a 'bugged' version, and even though they offer phone/email support, are doing nothing to fix the problem (i.e. not providing patches to the very expensive software I purchased).  I, for one, am very glad they are updating previous versions of SPSS and not touting their new flag-ship as the end-all of all bugs/problems (and forcing me, or my University, to buy it!). 

A great example of software packages doing this would be Windows XP and Vista: I believe they are still pushing out weekly updates for XP/Vista, despite Windows 7 being the new '~shiny~' of OS's (granted an OS is a bit more 'critical/high priority' than say SPSS, but that can be argued as being relative). 

**I just confirmed with our IT team at our University that we have NOT updated to 18.0.3 (for whatever reason) but they are seeing the same messages regarding the update being current with 18.0.2 as you described.  Could it be that 18.0.3 is still in 'testing' (odd to say especially since this is a patch...) but could this be a 'pre official release'?  I am not even sure if SPSS does this.  Just a thought.


J. R. Carroll
Grad. Student in Pre-Doc Psychology at CSUS
Research Assistant for Just About Everyone.
Email:  [hidden email]   -or-   [hidden email]
Phone:  (916) 628-4204


On Thu, Oct 7, 2010 at 11:15 AM, Bruce Weaver <[hidden email]> wrote:
Bruce Weaver wrote:

>
>
> Paulette Johnson wrote:
>>
>>   All --
>>
>> I am new to Windows 7, but am the administrator, and have a licensed
>> copy of SPSS on my new laptop, but when I "run as administrator" (right
>> click) the patch (18.0.2 and now 18.0.3), I get the following --
>> "could not find any previously installed compliant products on the
>> machine for installing this product".  And the patch is not applied.
>>
>> I have downloaded the patches several times, made sure that SPSS 18 is
>> not running when I try to apply the patch, I have re-installed SPSS 18
>> in case something went wrong the first time.  SPSS 18.0  is working just
>> fine -- just can't apply the patch!
>>
>> I just installed the 18.0.3 patch on my desktop computer (same serial
>> number -- university license) under Windows XP and it worked fine, so
>> I'm guessing it may be a Windows 7 problem, but I checked the archives
>> and couldn't find anyone else with this problem.
>>
>> Help!  Any suggestions?
>>
>> Paulette Johnson, PhD
>> Statistical Consulting
>> Florida International University
>> Miami, Florida
>>
>>
>
> No suggestions, but I do have a question for someone at SPSS.  Why is
> "Help - Check for updates" not alerting me to the existence of patch
> 18.0.3.  I just clicked on Help - Check for updates, and got the following
> message:
>
>    You are currently on release 18.0.2 of IBM SPSS Statistics
>    You are on the latest patch for your current release.
>
> But of course, when I actually log in to the Tech Support site, and go to
> the patches page, I do find patch 18.0.3, with this description:
>
> Statistics 18.0.3
>
> This patch is comprehensive and includes 18.0.1 and 18.0.2. It will
> upgrade your existing Statistics 18.0.0, 18.0.1, or 18.0.2 installation to
> Statistics 18.0.3. This is a regular maintenance release and contains
> fixes for many customer reported defects.
> Note: This patch also applies to the various Student versions of the
> product.
>
> Thanks.
>
>

I have now downloaded and applied patch 18.0.3.  And now when I click on
Help - Check for Updates, I get this:

--- start of message ---
Sorry, we are unable to verify the version of IBM SPSS Statistics that you
are using.

The latest release of IBM SPSS Statistics available for purchase is 18. For
more information on the new features available in the upgrade go to
http://www.spss.com/software/statistics/whats-new/.
--- end of message ---

If I click on Help - About, on the other hand, it tells me I'm running
release 18.0.3.



-----
--
Bruce Weaver
[hidden email]
http://sites.google.com/a/lakeheadu.ca/bweaver/

"When all else fails, RTFM."

NOTE: My Hotmail account is not monitored regularly.
To send me an e-mail, please use the address shown above.

--
View this message in context: http://spssx-discussion.1045642.n5.nabble.com/Can-t-get-either-18-0-3-patch-to-work-on-Windows-7-tp3202094p3203461.html
Sent from the SPSSX Discussion mailing list archive at Nabble.com.

=====================
To manage your subscription to SPSSX-L, send a message to
[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
SIGNOFF SPSSX-L
For a list of commands to manage subscriptions, send the command
INFO REFCARD

Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

Bruce Weaver
Administrator
In reply to this post by Bruce Weaver
Bruce Weaver wrote
I have now downloaded and applied patch 18.0.3.  And now when I click on Help - Check for Updates, I get this:

--- start of message ---
Sorry, we are unable to verify the version of IBM SPSS Statistics that you are using.

The latest release of IBM SPSS Statistics available for purchase is 18. For more information on the new features available in the upgrade go to http://www.spss.com/software/statistics/whats-new/.
--- end of message ---

If I click on Help - About, on the other hand, it tells me I'm running release 18.0.3.
This problem has now been resolved.  When I click on Help - Check for Updates, I see this:

   You are currently on release 18.0.3 of IBM SPSS Statistics
   You are on the latest patch for your current release.

Thanks to whoever sorted it out.
--
Bruce Weaver
bweaver@lakeheadu.ca
http://sites.google.com/a/lakeheadu.ca/bweaver/

"When all else fails, RTFM."

NOTE: My Hotmail account is not monitored regularly.
To send me an e-mail, please use the address shown above.
Reply | Threaded
Open this post in threaded view
|

Re: Can't get either 18.0.3 patch to work on Windows 7

SPSS Support-2
In reply to this post by Paulette Johnson
We followed up with Paulette, and the problem turned out to be what Melissa Ives had suggested. Paulette was apparently given incorrect documentation for her new computer, and thought she was running a 32 bit version of Windows 7 when she was actually running a 64 bit version. When she installed the correct version, everything went fine.

David Nichols
IBM SPSS Support



Knowledgebase Resolution 86586

Problem Summary:
"Could not find any previously installed compliant product on the machine for installing this product" when installing Statistics product or patch

Problem Description:

You are installing either the Statistics program or a Statistics patch. During the installation process you are receiving the following message:

"Could not find any previously installed compliant product on the machine for installing this product".

The installation process then terminates and the program/patch is not installed.

Resolution Summary:

Resolution depends upon Statistics version.

Resolution Description:

** STATISTICS 17 **
IF you are experiencing this behavior when installing IBM SPSS Statistics 17, THEN you must first uninstall the Statistics 17 Trial/Demo version. Once this has been done, you should be able to install the 'full' version of Statistics 17 normally.

** STATISTICS 18 **
IF you are experiencing this behavior when installing a Statistics 18 patch, THEN the cause is most likely due to a mis-match between the bit-version (i.e. 32-bit, 64-bit) of your Statistics program and that of the patch. Confirm whether you have Statistics 18 32-bit or 64-bit installed and download the patch with the corresponding bit-version.


From: Gary Oliver <[hidden email]>
To: [hidden email]
Date: 10/08/2010 09:04 AM
Subject: Re: Can't get either 18.0.3 patch to work on Windows 7
Sent by: "SPSSX(r) Discussion" <[hidden email]>





Colleagues
 
This message is for the folks at IBM who look after SPSS
 
Norton/Symantec has a tool called the Norton Removal Tool which when run will completely remove a failed installation or a damaged Norton product (app and registry entries). It fixed a long standing Norton 360 problem with legacy live update apps etc that I had for almost 3 years. It seems to me that an equivalent would be helpful for those of us with SPSS problems. Please consider
 
Warm regards/gary


From: SPSSX(r) Discussion [[hidden email]] On Behalf Of Justin Carroll
Sent:
Friday, October 08, 2010 8:14 AM
To:
[hidden email]
Subject:
Re: Can't get either 18.0.3 patch to work on Windows 7


[Two long messages for Bruce and Paulette]


Paulette,

My experience has been that when 'installers' and 'updaters' fail to work it can sometimes be linked back to a faulty 'registry value' (not always).  I do not recommend that you attempt to fix your own registry values, as the process is very delicate and can cause great harm to your PC if done incorrectly.  Instead, if you have an IT team (which I am hoping you do!) ask them to uninstall all SPSS products and remove SPSS registry information.  Even though you may uninstall SPSS there may be some 'residual' registry keys/values left on your computer that are confusing the patch/installer.

With that recommendation said:  I invite others who have had issues uninstalling SPSS and experience working with registry keys (and manually removing them) as each program is integrated differently and I would hate to have her remove SPSS from the registry and some ancillary program stop working that uses those keys - does anyone advise against having her IT do this?  Maybe someone from IBM/SPSS can weigh-in?)

HTH,

\\


Bruce,

My guess is that often these 'auto check software version' features communicate with a server that has the necessary information to confirm 'updatedness' (I'm a student, I can make up words!).  While the SPSS programming team may have pushed a new patch out, for whatever reason, they have failed to correct/update the information on the 'update server'.  Thus, the download is available, but the information on the update server is incorrect (they are not necessarily auto-linked - aka someone has to 'update it'! Irony?).

(not sure if you assumed this already, or even wanted an answer from a non IBM-SPSS employee but I figured I would throw my assumptions in).

p.s. - Does anyone else find it ironic that version 18 is still being
patched after 19 has been released?  :-O


I agree that if you have the resources and the need, updating to 19 makes patching 18 seem moot.  Correct me if I am wrong, but I think 17, and maybe even 16, might still be 'supported' by IBM/SPSS.  I think it would be very frustrating as a customer who is using an older version that they sold me a 'bugged' version, and even though they offer phone/email support, are doing nothing to fix the problem (i.e. not providing patches to the very expensive software I purchased).  I, for one, am very glad they are updating previous versions of SPSS and not touting their new flag-ship as the end-all of all bugs/problems (and forcing me, or my University, to buy it!).  

A great example of software packages doing this would be Windows XP and Vista: I believe they are still pushing out weekly updates for XP/Vista, despite Windows 7 being the new '~shiny~' of OS's (granted an OS is a bit more 'critical/high priority' than say SPSS, but that can be argued as being relative).  

**I just confirmed with our IT team at our University that we have NOT updated to 18.0.3 (for whatever reason) but they are seeing the same messages regarding the update being current with 18.0.2 as you described.  Could it be that 18.0.3 is still in 'testing' (odd to say especially since this is a patch...) but could this be a 'pre official release'?  I am not even sure if SPSS does this.  Just a thought.


J. R. Carroll
Grad. Student in Pre-Doc Psychology at CSUS
Research Assistant for Just About Everyone.
Email:  
jrc.csus@...   -or-   jrcarroll@...
Phone:  (916) 628-4204


On Thu, Oct 7, 2010 at 11:15 AM, Bruce Weaver <bruce.weaver@...> wrote:
Bruce Weaver wrote:
>
>
> Paulette Johnson wrote:
>>
>>   All --
>>
>> I am new to Windows 7, but am the administrator, and have a licensed
>> copy of SPSS on my new laptop, but when I "run as administrator" (right
>> click) the patch (18.0.2 and now 18.0.3), I get the following --
>> "could not find any previously installed compliant products on the
>> machine for installing this product".  And the patch is not applied.
>>
>> I have downloaded the patches several times, made sure that SPSS 18 is
>> not running when I try to apply the patch, I have re-installed SPSS 18
>> in case something went wrong the first time.  SPSS 18.0  is working just
>> fine -- just can't apply the patch!
>>
>> I just installed the 18.0.3 patch on my desktop computer (same serial
>> number -- university license) under Windows XP and it worked fine, so
>> I'm guessing it may be a Windows 7 problem, but I checked the archives
>> and couldn't find anyone else with this problem.
>>
>> Help!  Any suggestions?
>>
>> Paulette Johnson, PhD
>> Statistical Consulting
>> Florida International University
>> Miami, Florida
>>
>>
>
> No suggestions, but I do have a question for someone at SPSS.  Why is
> "Help - Check for updates" not alerting me to the existence of patch
> 18.0.3.  I just clicked on Help - Check for updates, and got the following
> message:
>
>    You are currently on release 18.0.2 of IBM SPSS Statistics
>    You are on the latest patch for your current release.
>
> But of course, when I actually log in to the Tech Support site, and go to
> the patches page, I do find patch 18.0.3, with this description:
>
> Statistics 18.0.3
>
> This patch is comprehensive and includes 18.0.1 and 18.0.2. It will
> upgrade your existing Statistics 18.0.0, 18.0.1, or 18.0.2 installation to
> Statistics 18.0.3. This is a regular maintenance release and contains
> fixes for many customer reported defects.
> Note: This patch also applies to the various Student versions of the
> product.
>
> Thanks.
>
>

I have now downloaded and applied patch 18.0.3.  And now when I click on
Help - Check for Updates, I get this:

--- start of message ---
Sorry, we are unable to verify the version of IBM SPSS Statistics that you
are using.

The latest release of IBM SPSS Statistics available for purchase is 18. For
more information on the new features available in the upgrade go to

http://www.spss.com/software/statistics/whats-new/.
--- end of message ---

If I click on Help - About, on the other hand, it tells me I'm running
release 18.0.3.




-----
--
Bruce Weaver

bweaver@...
http://sites.google.com/a/lakeheadu.ca/bweaver/

"When all else fails, RTFM."

NOTE: My Hotmail account is not monitored regularly.
To send me an e-mail, please use the address shown above.

--

View this message in context: http://spssx-discussion.1045642.n5.nabble.com/Can-t-get-either-18-0-3-patch-to-work-on-Windows-7-tp3202094p3203461.html
Sent from the SPSSX Discussion mailing list archive at Nabble.com.

=====================
To manage your subscription to SPSSX-L, send a message to

LISTSERV@... (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
SIGNOFF SPSSX-L
For a list of commands to manage subscriptions, send the command
INFO REFCARD